Refund/Return Policy

This policy is based on the terms set by our platform and details the strict conditions for processing returns and refunds.

1. Order Return Window (7 Days)

You have 7 days from the date your order is delivered to initiate a return request. Requests made after 7 days will not be accepted.

2. Eligibility For Return (Strict Conditions)

A return request will only be accepted under the following, specific conditions:

√ The product is Damaged (e.g., received broken or clearly defective).

√ The product is Missing from the package.

Note: If the product delivered is the same as the one you ordered, the return request will not be accepted.

3. Exchange & Replacement Policy

We DO NOT offer direct Order Exchange or Replacement.

Our policy is strictly a Return for Refund process.

4. Refund Process & Timeline

Once your return request is accepted and the product is successfully returned to our facility:

The payment amount will be sent to your Provided Account within 5–7 working days after we receive the returned item.

shoqsay.store then responsible for processing the final refund to customer.

5. How to Initiate a Return

Provide Proof: You must provide clear visual proof (photos/video) of the damage or defect.